POLICIES & CLAUSES

PRICING

All prices are charged in Canadian (CAD) dollars, clients using non-Canadian credit card's will be subject to foreign exchange rates charged by the clients credit card company and not the approximate foreign exchange rate indicated on WhistlerTravel.com. Unless otherwise stated rates may be subject to change without notice. Fluctuation in currency exchange rates will affect published and quoted prices. Charges will appear as Personal Travel Management on your credit card statement.

RESERVATION POLICY

To confirm a lodging reservation your credit card information and personal details (address etc) will be required and will be kept confidential.

A lodging deposit requires a 2 night (room and tax) non-refundable payment due 7 days after the initial time of booking. You may cancel your booking without penalty within the 7 day period.

A lodging balance or full payment is due 30 - 45 days prior to arrival or immediately if the booking is confirmed within the 30 - 45 day period. Your balance or full payment is non-refundable.

Minimum night restrictions may apply to some properties. Extra person charges may apply to some properties.

AIRFARES

Airfare payment is subject to the rules and conditions set by the air carrier and may change without notice due to fluctuation in currency exchange and / or fuel prices or airfare increases.

FLIGHT SCHEDULES

Carrier's aircraft flight schedules and routings are subject to change at any time. Flight times will be shown on your ticket and itinerary but travelers should still check with the airline well in advance of leaving for the airport.

RBC INSURANCE

WhistlerTravel.com is a tour company operated by Personal Travel Management Ltd. (PTM), insurance is purchased through PTM Ltd. who is a registered and licensed agent, insurance can only be purchased at the initial time of booking air or accommodation.

REFUND POLICY

Refunds for your airline tickets will be subject to the rules and conditions set by the air carrier.

No refunds will be made for unused services including accommodations.

Whistler Travel clients must apply directly to Whistler Blackcomb Mountain for any and all refunds for a) lift tickets b) ski & snowboard school c) equipment rental.

PLEASE NOTE: It is always a good idea to purchase cancellation insurance to protect your holiday from any unforeseen circumstances that may arise.

SERVICE FEES

All lodging / accommodation bookings may be charged a one time $25.00 CAD plus 5% GST administration fee.

All airline tickets issued will be charged a one time $45.00 CAD plus 5% GST administration fee.

PLEASE NOTE: Whistler Travel clients will NOT be charged both lodging and airfare service fees, if airline tickets are purchased the lodging administration fee will be waived.

CHANGES

Once your travel arrangements have been approved and confirmed you may be charged a one time $25.00 CAD plus 5% GST administration fee per booking by Personal Travel Management Ltd. for changes to the initial booking along with any additional charges levied by the individual suppliers for any changes.

Airfare bookings may incur additional service fees and changes to your airline ticket will be subject to the rules and conditions set by the air carrier.

DOCUMENTATION

Personal Travel Management Ltd. is responsible in advising you of the proper documentation required for entry to your destination, we highly recommend you travel with a valid passport if you are an international visitor. It is your responsibility to obtain these documents at your own expense.

If you are refused boarding you will be responsible for any cost involved in continuing your vacation and no refund will be issued.

A criminal record can lead to denial of entry or passage to your destination.

RESPONSIBILITY

WhistlerTravel.com is a tour company operated by Personal Travel Management Ltd., we take great care in selecting the correct air lines, hotels and local operators, however we act only for the companies providing transportation or other services and assume no responsibility or liability in connection with any conveyance on air or land which may be used wholly or in part in the performance of it's duty to the passenger.

PTM Ltd. or WhistlerTravel.com shall not be liable for any act, error or omission or for any neglect or default in any vehicle, or for any neglect or default of any company or person conveying the passenger or for any damage or inconvenience caused by late air, or land transportation or by any chance of schedule or other conditions.

PTM Ltd. or WhistlerTravel.com will not be responsible for any loss of or damage to baggage or any article belonging to the passenger. In the event it becomes necessary or advisable for the passengers comfort and welfare or for any reason whatsoever to alter the arrangements of the itinerary, such alterations may be made without penalty to PTM Ltd. or WhistlerTravel.com. Additional expenses, if any, shall be assumed by the passenger.




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